Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Capelfield Surgery
2017-02-20
Person
2
5
0
Written by a patient
Written by a patient 20th February 2017
No advance bookings, and apparently within 5 mins of the phone lines opening every 10 min slot is taken for the day. This has forced us to use NHS A+E for minor things as there is no access to our GP for days...
13th March 2017
Response from Capelfield Surgery
Thank you for your feedback- a certain number of appointments are available in advance- please do ask reception for the 'next available routine appointment', Please feel free to ask for a telephone appointment with a GP if you are unsure about the most appropriate place to attend if we cannot offer a suitable time to you. We offer on the day sit and wait clinics twice a day once our bookable appointments are full in an attempt to prevent patients attending A+E and being seen by a team who know them.
Capelfield Surgery
2017-01-19
Person
5
5
0
Written by a patient
Written by a patient 19th January 2017
Fantastic service. Pleasant reception staff and wonderful doctors and nurses.
13th March 2017
Response from Capelfield Surgery
Thank you for your positive feedback. We work hard as a team to look after our patient population.
Capelfield Surgery
2017-01-19
Person
4
5
0
Written by a patient
Written by a patient 19th January 2017
Very helpful and caring family medicine practice. Always able to help with urgent appointments on the day, especially for young children. Availability of advance appointments can be challenging, although rarely a problem and they do offer a Saturday clinic.
Capelfield Surgery
2017-01-18
Person
1
5
0
Written by a patient
Written by a patient 18th January 2017
I have just been on hold on the phone for 34 minutes - at the beginning of the call it said I was third in the queue and I therefore waited, what a waste of time. The reason I was calling was to understand action that needed to be taken following test results. Despite 4 phone calls I have not spoken to a doctor and don't know what I need to do. The test results were the second time I had been tested as the first sample was lost.
I have tried speaking with the Practice Manager but that phone rings out and is never answered.
13th March 2017
Response from Capelfield Surgery
Thank you for your review, we are concerned to hear of your difficulties. We hope that you have been able to contact a member of our team.
Capelfield Surgery
2016-10-21
Person
5
5
0
Written by a patient
Written by a patient 21st October 2016
I have been with Capelfield for nearly 30 years. Always good and gets better. But some people obviously have problems - see comments by others. We need to find ways of helping such people identify the reasons for their problems and get them put right
20th December 2016
Response from Capelfield Surgery
Thank you for your feedback. We regularly review feedback and are keen to improve the patient experience at the practice. We are keen to receive constructive feedback- we welcome this via our practice manager Leana Burrage (who can be contacted via reception). We appreciate that the system can on occasion be frustrating, however we aim to see all clinically urgent cases on the same day and offer a variety of ways to contact the team. Up to date information can be found on our website: www.capelfieldsurgery.co.uk
Resources
Short link to review Capelfield Surgery: http://iwgc.net/ecajs